Delete your account

Owners and staff

In the River Haven app, open Settings, then Account, and tap Delete account. Confirm with the code we send you. You can also email support@riverhaven.app from the email address on your account.

• If you're the owner, deleting your account deletes your business on River Haven: your store closes, staff lose access, and card payments end. Cancel your plan in your App Store or Google Play subscription settings first; deleting your account doesn't cancel it. River Haven pays out what's left in your balance as the Payments Terms say, and refunds and disputes for past payments stay your business's responsibility.
• If you're staff, your access ends, and the business keeps its records of your work, such as the sales you made and the sessions you led.

Clients

Email support@riverhaven.app with the phone number or email address on your account. We confirm it's you with a code before we delete anything.

Deleting your account doesn't cancel a membership with a business. Cancel memberships in your account first, or ask the business.

What's deleted

• Your account: your sign-in, name, email address, mobile number and saved cards.
• For a client, your details and notes at each business, including any children and pets you added.
• For an owner, the business's store, products, schedule, client records, staff and settings.

What's kept, and for how long

• Payment, tax and dispute records, and the agreements they rely on, such as the waivers and card-on-file agreements you accepted: 7 years after the payment, as tax law and card-network rules require. Then they're deleted.
• A record that you stopped texts, with your number replaced by a one-way code, so you aren't texted again: at least four years after your last text.
• Stripe keeps its own records of payments and of a business's Stripe account, under Stripe's Privacy Policy.

How long it takes

A client's account is deleted within 30 days after we confirm it's you. A business is deleted within 90 days. Backups are cleared within 90 days.

Deleting some information

To have some of your information deleted without deleting your account, email support@riverhaven.app and tell us what to delete. We'll tell you if the law or a business's records require us to keep any of it.

Questions

Email support@riverhaven.app. The Privacy Policy explains how River Haven handles your information.