Card-on-File Agreement
Last updated October 30, 2026
This agreement is between you and the business you save a card with on River Haven ("the business"). River Haven Ventures LLC ("River Haven") provides the business's software and processes its card payments through Stripe. River Haven shows you this agreement and keeps the record of it for the business.
What you authorize
When you save a card with the business, you authorize the business to charge that card, without asking you again each time, for:
- Balances for services you receive. What's left of a service's price after any deposit or credit, charged after your visit. For a service priced "from" an amount, the business sets the final price after the service.
- Tips you choose. Only the amount you choose, added to a balance. The business can't add a tip you didn't choose.
- Fees under the business's booking policy. A late-cancel fee or a no-show fee, in the amount shown in the booking policy you accepted when you booked, charged after the booking you canceled late or missed. The business decides whether to charge it.
- Your bookings and purchases. Deposits and prices for the classes, sessions and appointments you book, charged when you book, and anything else you ask the business to charge to this card.
What it doesn't cover
- Memberships, which renew under the terms shown when you join.
- Any charge you didn't agree to.
Receipts and records
You get an email receipt for every charge, showing what it was for. The business and River Haven keep a record of this agreement: the card's brand and last four digits, when and where you agreed, and the version you agreed to.
Refunds
The business's refund and booking policies decide refunds. If the business cancels a booking, it refunds the deposit in full.
Card updates
If your bank sends updated details for this card, such as a new expiration date, the business can use them.
Changing or ending this agreement
- You can remove the card in your account with the business, or ask the business to remove it. That ends this agreement for future charges. Amounts you already owe, such as the balance for a service you received, are still due, by another card or another way the business accepts.
- If this agreement changes, you get an email at least 7 days before the change applies to your card.
Questions about a charge
Contact the business first: its details are in your receipt and on its River Haven page. You can also email River Haven at support@riverhaven.app.