Text Terms

The program

River Haven booking texts are sent by River Haven Ventures LLC from (888) 554-9313, about your bookings with the businesses you turn texts on for. Businesses use River Haven to sell, take bookings and payments, and check clients in.

What we send

• Reminders before a class, session or appointment.
• A text when a waitlist spot opens and you're booked into it.
• A text when the business changes or cancels your booking.

Booking confirmations and receipts come by email. River Haven doesn't send marketing or promotional texts.

How you opt in

By checking the box under your phone number when you buy or book with a business on River Haven, or by turning texts on in your account with that business. The box is never checked for you. Before texts start, you confirm the number is yours with a code we text to it. Each opt-in covers one business: turning texts on with one business doesn't turn them on with another. Texts aren't required to buy or book.

If you book for a child, texts about the child's bookings come to your phone.

How often

Message frequency varies with your bookings: usually one reminder per booking, plus a text when the business changes or cancels it or a waitlist spot opens for you.

Cost

Message and data rates may apply, under your mobile plan. Neither River Haven nor the business charges you for texts.

How to stop

Reply STOP to any River Haven text. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT work too, and so does asking in your own words, such as "stop texting me". You'll get one confirmation and no more texts from River Haven, about any business, until you reply START. To stop texts about one business only, turn them off in your account with that business.

Help

Reply HELP to any River Haven text, or email support@riverhaven.app. Calls to (888) 554-9313 play a recorded message with that address. For a question about a booking, contact the business from your account. Other replies aren't read by a person.

Example texts

• River Haven: Texts about your Juniper Pilates bookings are on. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
• River Haven: Reminder: session at Juniper Pilates with Sam tomorrow at 7:00 AM. To change it: riverhaven.app/juniper-pilates/account Reply STOP to opt out.
• River Haven: Reminder: Reformer Flow at Juniper Pilates tomorrow at 6:00 PM. To cancel: riverhaven.app/juniper-pilates/account Reply STOP to opt out.
• River Haven: A Juniper Pilates spot opened and you're booked: Pilates Mat, Thu at 9:00 AM. Can't go? Cancel in your account by 7:00 AM. Reply STOP to opt out.
• River Haven: Juniper Pilates canceled today's 5:30 PM Reformer. Your class credit is back in your account. Reply STOP to opt out.
• River Haven: Juniper Pilates moved your session with Sam to Thu, Nov 5 at 7:00 AM. Details: riverhaven.app/juniper-pilates/account Reply STOP to opt out.

Carriers

Wireless carriers aren't liable for delayed or undelivered messages.

Privacy

The Privacy Policy explains how River Haven handles your number and your text choices. We don't sell or share them for marketing.

Changes

When these terms change, we update the date at the top. A change to what we send or how often is announced by email before it applies.

Contact

River Haven Ventures LLC, 15 Lilac, Lake Forest, CA 92630, support@riverhaven.app